Privacy Policy
Last Updated: July 14, 2026
1. Introduction
Welcome to The Hair and Shape Clinic ("The Hair and Shape", "we", "our", or "us"). The Hair and Shape Clinic is committed to protecting the privacy, confidentiality, and security of every patient's personal and medical information. We recognize that privacy is an essential component of quality healthcare, and we are committed to handling all personal information responsibly, ethically, and in accordance with applicable laws and professional standards.
This Privacy Policy explains how we collect, use, process, store, disclose, and protect your information when you:
- Visit https://hairandshape.com
- Submit an enquiry
- Book or request an appointment
- Contact us through phone, email, WhatsApp or other communication channels
- Subscribe to newsletters or marketing communications
- Upload photographs, reports, or medical records
- Receive consultation or treatment at The Hair and Shape Clinic
- Use any products, services, or digital platforms operated by The Hair and Shape Clinic
By accessing or using this website, you acknowledge that you have read and understood this Privacy Policy.
2. About The Hair and Shape Clinic
The Hair and Shape Clinic is a specialized medical practice providing services in:
- Hair Restoration
- Hair Transplant Surgery
- Plastic Surgery
- Cosmetic Surgery
- Aesthetic Medicine
- Body Contouring
- Facial Aesthetic Procedures
- Skin & Hair Treatments
- Related medical and aesthetic healthcare services
The Hair and Shape Clinic serves patients located both within India and internationally.
Clinic Name: The Hair and Shape Clinic
Website: https://hairandshape.com
Address: 2nd Floor, Lotus Link Square, 201, Mith Chowky Signal, New Link Road, Malad West, Mumbai, Maharashtra 400064, India
Email: hairandshape@gmail.com
Phone: +91 79000 35194
3. Scope of this Privacy Policy
This Privacy Policy applies to:
- Visitors of our website
- Patients
- Prospective patients
- International patients
- Individuals making enquiries
- Newsletter subscribers
- Users communicating with The Hair and Shape Clinic through any official communication channel
This Privacy Policy applies only to information collected by The Hair and Shape Clinic and does not apply to third-party websites or services that may be linked from our website.
4. Information We Collect
Depending on your interaction with The Hair and Shape Clinic, we may collect the following categories of information.
Personal Information
Including but not limited to:
- Full Name
- Email Address
- Mobile Number
- City
- State
- Country
- Postal Address
- Date of Birth (where applicable)
- Emergency Contact Details (where applicable)
Medical Information
Where relevant to your consultation or treatment, we may collect:
- Medical history
- Current medical conditions
- Previous surgeries
- Previous cosmetic procedures
- Current medications
- Allergies
- Lifestyle information including smoking and alcohol consumption
- Family medical history where relevant
- Treatment goals
- Blood reports
- Laboratory reports
- Diagnostic reports
- Medical records
- Prescriptions
- Referral letters
- Other healthcare information voluntarily provided by you
Medical information is collected solely for legitimate healthcare purposes including diagnosis, treatment planning, follow-up care, medical documentation, and maintaining appropriate clinical records.
Clinical Photographs, Videos & Medical Images
As part of consultations, diagnosis, treatment planning, surgery, follow-up care, and medical documentation, The Hair and Shape Clinic may capture or request clinical photographs, videos, or other visual documentation.
These may include images or videos of:
- Hair
- Scalp
- Beard
- Face
- Body
- Treatment areas
- Surgical sites
- Treatment outcomes
Clinical photographs may be used for purposes including:
- Medical documentation
- Treatment planning
- Monitoring treatment progress
- Medical record keeping
- Internal quality assurance
- Medical education
- Professional training
- Scientific research
- Academic publications
- Conferences
- Healthcare awareness initiatives
- Website content
- Social media
- Marketing campaigns
- Advertising
- Promotional materials
- Print publications
- Digital publications
- Other educational, scientific, or promotional activities undertaken by The Hair and Shape Clinic.
The collection and use of clinical photographs and videos are governed by patient’s consent executed by the patient before treatment.
By signing the applicable consent forms, patients acknowledge and authorize The Hair and Shape Clinic to use clinical photographs and videos in accordance with the scope of the consent granted.
Patients who are not comfortable with such use should discuss this with the Clinic before signing the applicable consent documents.
Documents & Uploaded Files
Patients may voluntarily upload or provide:
- Medical reports
- Blood reports
- Laboratory investigations
- Diagnostic reports
- Previous prescriptions
- Referral letters
- Insurance-related documents (where applicable)
- Hair photographs
- Beard photographs
- Facial photographs
- Body photographs
- Other supporting documents relevant to consultation or treatment.
Website Usage Information
When you access our website, certain information may automatically be collected, including:
- IP address
- Browser type
- Device type
- Operating system
- Screen resolution
- Language settings
- Date and time of access
- Pages visited
- Time spent on the website
- Referring website
- Website interactions
- Cookies and similar technologies
This information helps us improve website performance, security, and user experience.
5. How We Use Your Information
The Hair and Shape Clinic may use your information for purposes including:
- Responding to enquiries
- Scheduling consultations
- Confirming appointments
- Providing medical care
- Treatment planning
- Clinical documentation
- Maintaining medical records
- Follow-up care
- Improving patient experience
- Internal quality improvement
- Website administration
- Website security
- Fraud prevention
- Regulatory compliance
- Legal compliance
- Communication regarding appointments
- Educational newsletters (where subscribed)
- Marketing communications (where permitted)
- Service announcements
- Website improvement
- Analytics
- Internal business administration
- Protecting the legal rights of The Hair and Shape Clinic
We collect only the information reasonably necessary for these purposes.
6. Legal Basis for Processing Information
Where applicable, The Hair and Shape Clinic processes personal information on one or more of the following legal bases:
- Patient consent
- Provision of healthcare services
- Legitimate medical and business interests
- Compliance with applicable legal obligations
- Contractual requirements
- Protection of vital interests where appropriate
7. Communication with Patients
The Hair and Shape Clinic may communicate with patients through:
- Telephone
- Email
- SMS
- WhatsApp
- Other communication channels reasonably required for patient care and clinic operations.
Communications may relate to:
- Appointment confirmations
- Appointment reminders
- Follow-up care
- Treatment coordination
- Medical documentation
- Administrative updates
- Educational information
- Service announcements
- Newsletters
- Promotional communications (where permitted)
Patients are responsible for ensuring that the contact information provided to the Clinic remains accurate and up to date.
8. WhatsApp Communications
The Hair and Shape Clinic may use WhatsApp as a convenient communication platform. Please note that WhatsApp is operated by an independent third-party provider and is governed by its own privacy practices.
Patients should avoid sending unnecessary sensitive information over WhatsApp unless requested by the Clinic.
WhatsApp, email, and website enquiry forms should not be used for medical emergencies.
9. Newsletters & Marketing Communications
Individuals who subscribe to our newsletter may receive:
- Educational articles
- Blog updates
- Healthcare information
- Clinic announcements
- Service updates
- Promotional offers
- Event invitations
- Other relevant communications
Recipients may unsubscribe at any time by using the unsubscribe option or by contacting The Hair and Shape Clinic directly.
10. Cookies & Similar Technologies
Our website may use cookies and similar technologies to improve functionality, website performance, security, personalization, and user experience. These technologies may include:
Essential Cookies
Required for the operation and security of the website.
Functional Cookies
Used to remember user preferences and improve browsing experience.
Analytics Cookies
Used to understand website traffic and visitor behaviour.
Marketing Cookies
Used to evaluate advertising effectiveness, improve marketing campaigns, and deliver more relevant content.
Users may manage cookie preferences through browser settings or our cookie management system where available.
11. Website Analytics & Third-Party Technologies
The Hair and Shape Clinic currently uses or may introduce trusted third-party technologies including:
- Google Search Console
- Google Analytics
- Google Ads
- Meta Pixel
- Google Maps
- WhatsApp
- Facebook
- Instagram
- LinkedIn
- YouTube
- CRM platforms
- Appointment management software
- Website hosting providers
- Email communication services
- Analytics platforms
- Security platforms
- Cloud storage providers
These providers operate under their own privacy policies.
12. Artificial Intelligence & Emerging Technologies
The Hair and Shape Clinic may utilize secure digital technologies, including artificial intelligence-assisted tools, automation systems, and software platforms, to improve patient communication, website functionality, documentation, operational efficiency, and administrative processes.
Where such technologies are used, reasonable measures are implemented to protect patient confidentiality and comply with applicable legal requirements.
Artificial intelligence or automated systems are intended to support administrative and operational processes and are not intended to replace professional medical judgment, diagnosis, or treatment.
13. Information Sharing & Disclosure
The Hair and Shape Clinic respects the confidentiality of your personal and medical information. We do not sell, rent, trade, or commercially exploit your personal information.
However, your information may be shared where reasonably necessary for legitimate medical, operational, administrative, or legal purposes, including with:
- Doctors and healthcare professionals involved in your treatment
- Authorized clinic staff
- Diagnostic laboratories
- Imaging centres
- Pathology laboratories
- Medical specialists involved in your care
- Cloud storage providers
- Website hosting providers
- Appointment management platforms
- CRM providers
- Email communication platforms
- IT support providers
- Payment service providers (where applicable in the future)
- Insurance providers (where applicable)
- Professional advisors including auditors, accountants, and legal counsel
- Government authorities
- Regulatory bodies
- Courts or law enforcement agencies where required by applicable law
Information shared with third-party service providers is limited to what is reasonably necessary for them to perform their services. Where appropriate, we expect such service providers to implement reasonable safeguards to protect your information.
14. Cross-Border Data Transfers
The Hair and Shape Clinic welcomes patients from India and around the world. As a result, certain information may be transferred, processed, or stored outside your country of residence through trusted technology providers or service partners.
Whenever reasonably practicable, The Hair and Shape Clinic implements appropriate contractual, organizational, and technical safeguards designed to protect personal information during such transfers.
By using our website or submitting your information, you acknowledge that such transfers may occur where necessary for the provision of services.
15. Data Security
Protecting patient information is a priority for The Hair and Shape Clinic. We implement reasonable administrative, organizational, physical, and technical safeguards designed to protect personal and medical information against unauthorized access, alteration, disclosure, misuse, accidental loss, or destruction.
Security measures may include, where appropriate:
- SSL (Secure Socket Layer) encryption
- Password-protected systems
- User authentication
- Restricted access controls
- Secure cloud storage
- Physical security measures
- Confidentiality obligations for employees and contractors
- Regular software updates
- Security monitoring
- Reasonable cybersecurity practices
Despite these measures, no method of electronic transmission or storage can guarantee absolute security. Users acknowledge that internet-based communications always involve a degree of inherent risk.
16. Data Breach Response
The Hair and Shape Clinic maintains procedures designed to identify, investigate, contain, and respond to potential data security incidents. In the event of a significant data breach affecting personal information, we will take reasonable steps to:
- Investigate the incident
- Contain and mitigate potential harm
- Restore system security where applicable
- Comply with applicable legal obligations
- Notify affected individuals or regulatory authorities where required under applicable law
17. Data Retention
The Hair and Shape Clinic retains personal and medical information only for as long as reasonably necessary to:
- Provide healthcare services
- Maintain medical records
- Support ongoing patient care
- Comply with professional standards
- Meet legal and regulatory obligations
- Resolve disputes
- Protect legal rights
- Maintain legitimate business records
When information is no longer required, it may be securely deleted, destroyed, anonymized, or archived in accordance with applicable legal requirements and professional standards.
18. Accuracy of Information
Patients are responsible for ensuring that the personal and medical information they provide is accurate, complete, and kept reasonably up to date.
Providing incomplete, inaccurate, or misleading information may affect consultation quality, treatment planning, or the safe delivery of healthcare services.
19. Email Security
While The Hair and Shape Clinic takes reasonable precautions to protect electronic communications, standard email communications may not always be secure.
Patients are requested to avoid transmitting highly confidential information by email unless specifically requested by the Clinic.
20. Third-Party Websites & Social Media
Our website may contain links to third-party websites, applications, maps, videos, or social media platforms including but not limited to:
- Google Maps
- Facebook
- Instagram
- LinkedIn
- YouTube
- WhatsApp
These platforms operate independently and maintain their own privacy policies. The Hair and Shape Clinic is not responsible for the privacy practices, security, availability, or content of third-party websites or services.
Users are encouraged to review the privacy policies of those third-party providers before interacting with them.
21. Children's Privacy
The Hair and Shape Clinic does not knowingly collect personal information directly from individuals under the age of 18 without the involvement of a parent or legal guardian.
Parents or legal guardians are responsible for providing appropriate consent where required for consultations or treatment involving minors.
22. Compliance with Applicable Laws
The Hair and Shape Clinic endeavors to process personal information in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act), together with generally accepted international privacy principles where appropriate for international patients.
Nothing in this Privacy Policy shall be interpreted as limiting any rights or obligations arising under applicable law.
23. No Emergency Communications
The Hair and Shape Clinic website, enquiry forms, WhatsApp messaging, SMS, email, and other online communication channels are not intended for emergency medical situations.
If you are experiencing a medical emergency, please immediately contact your local emergency services or visit the nearest hospital.
The Hair and Shape Clinic shall not be responsible for delays in responding to emergency communications submitted through non-emergency channels.
24. Changes to this Privacy Policy
The Hair and Shape Clinic reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in applicable laws, technology, clinical practices, business operations, or website functionality.
Any updated version will be published on this page together with the revised "Last Updated" date. Continued use of our website or services after such changes constitutes acceptance of the revised Privacy Policy.
25. Governing Law & Jurisdiction
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.
Any dispute arising out of or relating to this Privacy Policy, the collection or processing of personal information, or the use of this website shall be subject to the exclusive jurisdiction of the competent courts located in Mumbai, Maharashtra, India.
26. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or the manner in which your personal information is collected, processed, stored, or protected, please contact us.
The Hair and Shape Clinic
2nd Floor, Lotus Link Square, 201, Mith Chowky Signal, New Link Road, Malad West, Mumbai, Maharashtra 400064, India
Website: https://hairandshape.com
Email: hairandshape@gmail.com
Phone: +91 79000 35194
27. Your Trust Matters
At The Hair and Shape Clinic, protecting your privacy extends beyond legal compliance-it is a reflection of the trust our patients place in us.
We are committed to handling your personal and medical information responsibly, ethically, and with the highest standards of confidentiality while continually improving our services, technology, and patient experience.
We appreciate the confidence you place in The Hair and Shape Clinic and remain committed to safeguarding your information throughout your healthcare journey.
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